Rockwell Collins Sr Customer Service Engineer - Eastern U.S. Business/Regional Avionics Field Support in Atlanta, Georgia

Requisition ID: 14662

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?

Then Collins Aerospace is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Sr Customer Service Engineer - Eastern U.S. Business/Regional Avionics Field Support to join our team in Telecommuter Georgia1 (0010). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.

Job Summary

This position is responsible for performing assignments requiring service of Collins avionics, avionics systems, telecommunications or computer equipment and systems. The primary functions are to direct or perform; installation, operation, maintenance, troubleshooting, repair and system test and training on site as required in accordance with Collins and customer requirements. The position can additionally be tasked with planning and implementing interfaces between Collins and Non-Collins equipment. May be required to act as on site lead for major field installation or modification programs. Services are performed using Collins approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction. The Field Service Engineer (FSE) supports equipment and systems of high complexity and advanced technology. Competence is required in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems including interface with Collins and/or Non-Collins equipment.

Job Responsibilities

  • Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology.

  • Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives.

  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

  • Networks with senior internal and external personnel in own area of expertise. Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.

  • Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

  • Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resoles a wide range of issues in creative ways. This job is the fully qualified, career-orientated position.

  • Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

  • Involved in planning and preparing customer installation and training. Prepares, provide approval and validation of product support documentation. Prepare on-site installation drawings where modifications have been performed.

  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

  • Serves as company liaison with customer on administrative and technical matters for assigned projects.

Basic Qualifications

Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience

At Collins Aerospace, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Collins Aerospace University, networking, mentoring, and tuition reimbursement.

And that's just for starters.

Some of our competitive benefits package includes:

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Company-paid winter holiday shutdown for most locations

Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)

An Incentive Pay Plan based upon company performance

Tuition reimbursement

And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.